FAQs

HEEFT U NOG VRAGEN OVER UW BESTELLING? DEZE FAQ’S HELPEN U VERDER!

All orders are packed and sent by me. I hereby aim for a delivery time of a maximum of 3 working days. Do you have special requests w.b. the delivery or delivery time, send me a message via frederike@troismetsetvins.com One day before delivery you will receive an email with a track and trace number. This way you can always follow your order.

Certainly! Orders on Trois Mets & Vins may only be placed by wine lovers of 18 years and older.

Do you have a question about the ordering process or need advice? Then you can email me via Frederike@troismetsetvins.com or whatsapp 0033768250530. I will gladly help you further!

Do you have a complaint? Let me know as soon as possible, I am happy to solve it! Send an email to frederike@troismetsetvins.com with a clear description of the problem.

Hereby you’ll find the shipping costs for 1-6 bottles.

France
Total shipping costs 16EUR up to 6 bottles.
For Corsica a supplement of 20EUR per order is required.

Europe
Belgium, Luxembourg, Netherlands, United Kingdom, Ireland, Germany, Italy, Spain, Portugal, Austria, Sweden, Finland, Denmark, Greece and Switzerland.
Total shipping costs 21,50EUR up to 6 bottles.

For all other countries please do not hesitate to contact us via frederike@troismetsetvins.com

If you want to order more than 6 bottles please contact us for the specific shipping costs.

Ordering via the webshop is easy and fast, but you can also send me your order via e-mail or whatsapp message.

If the wines of your preference are in stock, your order will be delivered in the same week. If a wine is not in stock, this can be a few days later. You will be informed about this.

Yes, we ship to different countries around the world. Check our the FAQ about shipping costs.
If your country is not mentioned, please do not hesitate to contact us on frederike@troismetsetvins.com for more information.

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